Fancard

DATA PRIVACY POLICY

1. Applicability

This data privacy policy applies to the Fancard application (‘Application’) with all content, functions, and services and the corresponding websites www.fancard.me, app.fancard.me Fancard B.V. (‘Fancard’) has developed and exploits the Application and acts as responsible body for the lawfulness of the processing of your Personal Data under data protection laws. Please find our contact details below:

Fancard B.V.
Stroombaan 4
1181 VX Amstelveen
The Netherlands

In case you have any questions relating to data protection, please contact us via info@fancard.com

2. Personal Data

While using the Application, we process the following personal data from users:

A. Device Data

Certain information when you use the Application that may identify you as an individual, but the purpose of which is to identify the device you use to access the services, such as:

Technical Data, such as your IP-address, time zone setting and location, browser type and version, browsing action, browser plug-in types, operating system, platform, and other technologies on the devices you use with the Application.
Usage Data, how you use the Application.
Device Data, language setting, device model, device operating system version, application version.
Aggregated Data, such as statistical or demographic data, which is not considered to be personal data.

B. Identity Data and Contact Data

We collect information which relates directly to you (such as your mobile number, username, e-mail address and password) when you sign up and register for the service.

Profile Data

The data you voluntarily add to your profile and/or content (such as first and last name, picture).

User content

User Content (e.g., photos, comments, and other materials) that you post to the Service

Communications

Communication between you and FanCard. For example, we may send you Service-related emails (e.g., account verification, changes/updates to features of the Service, technical and security notices).

When you visit our website, cookies are placed. Cookies are small text files that are placed on your computer when you visit a website. They ensure that the site functions optimally and collect data to make the information shown as relevant as possible for you. When you visit our website, functional and analytical cookies are placed. Functional cookies are necessary for the functioning of the website. Analytical cookies help us to monitor the quality and efficiency of the website. Because no personal data is processed when placing these types of cookies, we don't ask your consent for this. After you have given your consent for this by checking the relevant box, we also place other cookies, including so-called traceable analytical- and marketing cookies. With the help of these, user data is collected from visitors to our website, so that we can, for example, show personalized advertisements for those specific users. Please see our cookie policy for further details.

C. Finding your friends on FanCard:

If you choose, you can use our "Find friends" feature to locate other people with FanCard accounts either through (i) your contacts list, (ii) third-party social media sites or (iii) through a search of names and usernames on FanCard.
If you choose to find your friends through (i) your device's contacts list, then FanCard will access your contacts list to determine whether or not someone associated with your contact is using FanCard.
If you choose to find your friends through a (ii) third-party social media site, then you will be prompted to set up a link to the third-party service and you understand that any information that such service may provide to us will be governed by this Privacy Policy.
If you choose to find your friends (iii) through a search of names or usernames on FanCard then simply type a name to search and we will perform a search on our Service.
Note about "Invite Friends" feature: If you choose to invite someone to the Service through our "Invite friends" feature, you may select a person directly from the contacts list on your device and send a text or email from your personal account. You understand and agree that you are responsible for any charges that apply to communications sent from your device, and because this invitation is coming directly from your personal account, FanCard does not have access to or control this communication.

3. Purpose

The main purpose for which we collect the above-mentioned data is to offer you the service. We need the data as mentioned under 2.a. to optimize the service for optimal user experience. We need the data as mentioned under 2. b. and c. to be able to identify you as a user to give you access to the service. Other data is provided by you when using the service.

We do not share your personal data with third parties, unless there is a situation as mentioned below in paragraph 5, or in case you give your consent for third party cookies (see cookie policy).

4. Legal basis and role division

We process the data as mentioned in order to be able to execute the agreement we have concluded with you and to give you an optimal user experience. The legal basis on which we process other personal data (provided by you) is your consent. The Application is not designed for or intentionally targeted at children 16 years of age or younger. Children under 16 years of age, cannot give legally valid consent and need the consent of their parent(s) to download and use the Application. You can withdraw your given consent at any time by deleting your account. Deleting your account will also delete all information and personal data associated with your account.

FanCard, which qualifies as a processor within the meaning of the GDPR, processes personal data on behalf of the user who qualifies as a controller within the meaning of the GDPR when providing the Service. The basic rule is that the controller is primarily responsible for ensuring that the data is processed on the basis of a correct legal basis.

5. Third parties

We will not transfer your personal data to third parties without your explicit consent, unless this is necessary to comply with a judicial proceeding, court order or legal process. In addition, parties with whom we collaborate to make the services possible (so-called sub-processors), such as the party that hosts the data, have access to your personal data in certain cases. We have made agreements with these parties about, among other things, the way in which personal data is processed and the security requirements. In all cases, the processing of personal data takes place within the EEA, and data (included your content/pictures) is stored on servers that are located within the EEA.

6. Security and data retention

We take appropriate security measures to protect your personal data against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. In the agreements with the third parties we work with, we have agreed to the same measures to ensure that their security level is also sufficient to protect your personal data.

We will retain your personal data for as long as necessary to fulfil the purposes we collected it for (e.g. such as providing you with access to the Application), including for the purpose of satisfying any legal, accounting, or reporting requirements. Where it is no longer necessary to process your personal data, we will delete it or anonymize it. This means among others that we retain your personal data for the time your account is active. If you delete your account, all your personal data will also be deleted automatically.

7. User rights

Under the General Data Protection Regulation (GDPR) users may exercise certain rights regarding their personal data:

Withdraw consent: You can withdraw your consent at any time by sending us an email, or by deleting your account.
Access: You have the right to access your personal data.
Rectification: If it appears that your personal data is incorrect, you can ask us to update or correct your data.
Restrict: Under circumstances you have the right to ask us not to process your data for any purpose other than just storing it.
Delete: You can also request us to delete personal data and stop using it.
Data portability: You have the right to receive your data to have it transmitted to another controller.
Object: You have the right to object to the processing of your data if the processing is conducted on a legal basis other than consent.

If you have a question about the processing of your personal data, or in case you want to exercise the above-mentioned rights, please contact us via<insert correct address> . Your requests shall be exercised free of charge and will be addressed by us as early as possible and always within one month.

If you are not satisfied with the way in which we handle your personal data or related requests and/or questions, you can also submit a complaint to Dutch Data Protection Authority via: https://autoriteitpersoonsgegevens.nl.

8. Legal information / version

This privacy statement has been prepared based on provisions of relevant privacy and data protection legislations, including the General Data Protection Regulation.

Latest update: 10 May 2025.